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J Series
Series J, Number 55
Family Planning Programs

Developing a Continuing-Client Strategy

How to meet clients' changing family planning needs

CONTENTS

Home

New Perspectives on Continuing Clients

Table 1: Discontinuation of Contraceptive Methods

Realigning Program Goals to Assist Continuing Clients

Table 2: Key Resources for Developing and Maintaining a Continuing-Client Strategy

Adapting Service Delivery to Continuing Clients

Spotlight: In Mali CBD Helps People Continue Family Planning

The Initial Visit: Establishing a Relationship

Continuing Clients: Women's Stories

The Continuing Relationship

Bibliography

Credits

Also See: "Family Planning: A Global Handbook for Providers"

From INFO's Toolbox
Checklist: Suggested Provider Checklist for New Clients
Checklist: Suggested Provider Checklist for Continuing Clients
Table 3: WHO Medical Eligibility Criteria That Differ for Initiation and Continuation of a Contraceptive Method

Quick Look
Table 4: Managing Method Changes
Table 5: Follow-up Guidance for Continuing Users

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Quick Look Table 5. Follow-up Guidance for Continuing Users
Contraceptive methods Follow-up guidance
All methods Assure every client that she or he is welcome back anytime—for example, if she or he has problems, questions, or wants another method.
Combined oral contraceptives (COCs)
  • Annual visit is recommended to check on correct use, side effects, blood pressure, and any new health problems or major life changes1 since her last visit.
  • Some clients benefit from contact after 3 months of COC use to answer any questions, help with any problems, and check on correct use.
  • Encourage the client to come back for more pills before she finishes her supply.
Progestin-only pills (POPs)
  • A visit after 3 months of POP use is recommended to check on correct use, side effects, and any new health problems or major life changes since her last visit.
  • Encourage the client to come back for more pills before she finishes her supply.
Emergency contraceptive pills
  • No routine return visit is required.
  • Ask the client to return if she thinks she may be pregnant, especially if she has no monthly bleeding, or her next monthly bleeding is more than one week late.
Progestin-only injectables
  • Client should return for her next injection in 13 weeks for DMPA or in 8 weeks for NET-EN.
  • Ask the client to try to come back on time. She may come up to 2 weeks early or 2 weeks late and still get an injection, but she should come back no matter how late she is for her next injection.
  • If the client returns late, discuss why the client was late and solutions. If coming back on time is often a problem, discuss using a backup method when she is late for her next injection, using emergency contraceptive pills, or choosing another method.
  • If the woman comes to the clinic for any reason, also do the following to provide good quality of care: check on correct use, side effects, blood pressure, and any new health problems or major life changes since her last visit.
Monthly injectables
  • Client should return for her next injection in 4 weeks.
  • Ask the client to try to come back on time. She may come up to 7 days early or 7 days late and still get an injection, but she should come back no matter how late she is for her next injection.
  • If the client returns late, discuss why the client was late and solutions. If coming back on time is often a problem, discuss using a backup method when she is late for her next injection, using emergency contraceptive pills, or choosing another method.
  • If the woman comes to the clinic for any reason, also do the following to provide good quality of care: check on correct use, side effects, blood pressure, and any new health problems or major life changes since her last visit.
Combined patch or combined vaginal ring
  • Annual visit is recommended to check on correct use, side effects, blood pressure, and any new health problems or major life changes since her last visit.
  • Some clients benefit from contact after 3 months of use to answer any questions, help with any problems, and check on correct use.
  • Encourage the client to come back for more patches or rings before she uses up her supply.
Implants
  • No routine visit is required until the implants reach the end of their lifespan (between 3 and 7 years depending on the type of implant) or the client wants them removed.
  • If the woman comes to the clinic for any reason, also do the following to provide good quality of care: check on correct use, side effects, and any new health problems or major life changes since her last visit.
Copper-bearing intrauterine device (IUD) or levonorgestrel-releasing IUD
  • A follow-up visit after her first monthly bleeding or 3 to 6 weeks after insertion is recommended to check on side effects, possible expulsion, and symptoms of pelvic inflammatory disease.
  • No client should be denied an IUD, however, if follow-up would be difficult or not possible.
Female sterilization
  • Following up within 7 days or at least within 2 weeks after sterilization is strongly recommended to check the site of incision, look for any signs of infection, and remove any stitches (if necessary).
  • No client should be denied sterilization, however, if follow-up would be difficult or not possible.
Vasectomy
  • Ask the client to return 3 months after vasectomy for semen analysis, if available.
  • No client should be denied vasectomy, however, if follow-up would be difficult or not possible.
Male condom or female condom
  • No routine return visit is required.
  • Encourage the client to come back for more condoms before running out of supply.
  • If the client comes to the clinic for any reason, also do the following to provide good quality of care: check satisfaction with the method, if having any trouble using condoms correctly and every time, and any major life changes since the last visit.
Spermicides and diaphragms or cervical cap
  • No routine return visit is required.
  • Ask the client to return 6 weeks after she has had a baby or second-trimester miscarriage or abortion. When her uterus and cervix have returned to normal size, she should be re-fitted for a new diaphragm or cervical cap.
  • When a diaphragm or cervical cap gets thin, develops holes, or becomes stiff, it should not be used and needs to be replaced. Client should obtain a new diaphragm or cervical cap about every 2 years.
  • Encourage the client to come back for more spermicides before she runs out.
Lactational amenorrhea method (LAM)
  • Plan for the next visit while the LAM criteria still apply, so that the client can choose another method and continue to be protected from pregnancy.
Fertility awareness methods
  • No routine return visit is required.
  • Invite the woman or couple to return a few times during the first few cycles if they want more help. Ask her to return if she has any problems with the method or develops new health problems.
Withdrawal
  • No routine return visit is required.
1 Ask about major life changes that may affect her needs—particularly plans for having children and STI/HIV risk.

Source: WHO 2007 (134)


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